How Managed Surveillance Camera Services Work

Understand how backing your mobile surveillance cameras with a managed service will maximise the effectiveness of your surveillance and minimize the users' requirement to self-manage the units. 

Having the correct surveillance solution is only part of the answer in ensuring high-quality protection, the other is ensuring that this solution is backed by an effective managed service.

At LotGuard, we believe that to provide the service required to offer your complete protection, our world-class solutions must be supported by a world-class service.

We designed a managed service that offers ease of use to our customers through a comprehensive step-by-step process that reduces your workload and delivers the right results every time. 

Below, we detail how our managed surveillance camera services work, highlighting key features and their benefits that enhance the prevention and protection you receive. 

Discover What to Look For in a Parking Lot Surveillance Solution

How LotGuard’s Managed Camera Surveillance Services Works

Managed camera surveillance services will vary from one manufacturer to the next, and through our 20-years of expertise within the field of security, we established the key steps to ensure the successful delivery of our surveillance solutions.

Below outlines our managed camera surveillance service process, explaining each step and how it supports our clients in customizing our products to suit their parking lot’s need:

1. Expert Advice From Security Professionals

When you choose to deploy a LotGuard parking lot solution, whether it’s one of our Surveillance Trailers or Dome, we start by providing you with a meeting where you speak to one of our highly-trained security experts.

During this, we ask a range of questions about your property, auto dealership, and/or parking lot to establish how best to approach the security of your location and match those needs appropriately.

Generally questions will focus on power availability, the size and layout of your lot, any vulnerable areas such as access points and sheltered areas, and required operation hours.

We are looking to gain as much information from you as possible, from the biggest security threats you face and any past surveillance measures you may have used.

Depending on your location, we can also provide a site visit to gain a detailed understanding and gauge it in person.

Our security experts will determine the optimal location for the camera (or cameras) to ensure there are no blind spots in our surveillance system at your location.

It will also help us determine any additional measures we’d recommend, if we need to utilize any camera add-ons, and what type of power supply would best support your requirements.

2. Professional Installation Services

Following this extensive knowledge-building process, we also install our product at your parking lot. To do this, we have a team of camera installation technicians, all of which are extremely skilled within the field.

Standard setup generally takes 20-minutes and only requires one engineer, providing rapid deployment surveillance that can provide near-immediate protection.

This will depend on the selected solutions, however, we will always provide the necessary support to install your solutions correctly.

They will also assist with the configuration of the systems, including:

• Positioning the solar arrays (if required) 
• Setting up video analytics
• Installing alarms, sirens, and audio-voice down systems
• Setting up with our free and unlicensed viewing software / mobile app
• Testing all detection zones

3. Remote Alarm Monitoring

Our solutions operate in two ways, one being that they act as a powerful visual deterrent, and the other is through offering precise, live monitoring that proactively prevents your parking lot.

As part of our managed surveillance camera service, we utilize remote monitoring by our team of security professionals. As such, they become virtual security guards - always awake and always on guard. 

All our products deliver live and recorded video via cellular connectivity which allows your site to be monitored remotely through an Interactive Surveillance Operations Center (ISOC).

The security professionals at the ISOC will immediately review the footage to verify the alarm, and then take appropriate action - despatching mobile guards or calling Law Enforcement to the scene.  

This provides proactive incident response, helping to prevent crime from taking place or to actively intercept crime if it reaches your site. 

4. Remote Health Checks and Maintenance

All units are fitted with an ongoing remote diagnostics solution as standard, known as our Heartbeat software.

This helps to minimize downtime and identify any issues early to ensure prompt repair from a skilled engineer.

Twice a day, every day, our remote diagnostics software, Heartbeat will check:                 

• Connection Issues: Reports when the connection to the surveillance unit fails, or the unit goes offline
• Camera Failures: Detects if a camera has developed a fault or is tampered with    
• Hard Disk Failures: Detects hard disks failures or if it stops recording    
• Recording Issues: Reports if the system records for less than expected
• Time & Date Inaccuracy: Reports when the time is incorrect or tampered with

A simple power reboot can resolve up to 99% of these issues, so to support this, we have Smart Switch, an automated power switch that allows for a remote reboot to occur.

This avoids or reduces operational disruption, keeping your property, parking lot or auto dealership protected as best as possible.

No need for site visits to reboot your equipment; we'll handle everything remotely - most of the time before you even know there's a problem.

How Remotely Monitored Surveillance Camera Services

As part of our remotely monitored surveillance camera services, a world-class security team will be monitoring your parking lots - proactively protecting them from theft and other criminal damage. 

If an intruder is spotted, the following process will be provided by our team:

1. Issue Audio Warnings

Once an intruder alert is verified, our monitoring partners will issue audio warnings from the product’s built-in alarm system. The audio deterrence features include:

• Banshee siren alarm
• Blue strobe light alarm 
• Horn speaker
• All of the above

Typically, an audio warning will help effectively deter unwanted intruders and inform them that monitoring is in place.

2. Contact Law Enforcement

In cases where an audio warning does not deter an intruder, we will escalate our response process to the next level.

As soon as our monitoring partners spot a threat at your site, they will immediately dispatch Law Enforcement and make them aware that they are responding to a verified threat, one that requires immediate assistance.

This level of focus can mean the difference between loss of property, criminal damage and a successful arrest and prevention of crime.

3. Contact You 

Once we have ensured the site has been protected and a response is enroute, our team will reach out to you to alert you of the incident.

We understand that there may be damage and/or missing items you will need to report immediately.

Our team will provide full details on the incident, including what response has been taken and where the incident has occurred. 

Following this, discussions can be had on the future approach we take with your security and other methods to improve this further.

4. Keep Watch

Our monitoring partners will continue to keep watch of the property, auto dealership, or parking lot both during and after an incident until Law Enforcement has arrived at the scene.

This provides you with the additional peace of mind that if escalation were to continue, the relevant individuals can be informed, and a continued effort made to prevent this from even happening.

5. Package Evidence

LotGuard mobile surveillance cameras contain a large onboard recording capacity.

This allows our team to download videos and images of the incident and package these for you into a playable format as part of a full incident report. This evidence can be provided to Law Enforcement and passed on to insurers if needed.

Any images or videos provided will be of high-quality to ensure there’s no room for error with any prosecution process.

Access Our Complete Guide to Parking Lot Surveillance Cameras

The Benefits of Managed Surveillance Cameras Services

Installing surveillance cameras at your parking lot should provide peace of mind that you're fully protected.

But can you be certain that everything is working as it should be? Are the cameras active? Are they recording? Are they pointing in the right direction?

Connecting to your cameras manually to check they are working correctly is time-consuming and takes you away from your other duties.

That's where a managed surveillance camera service comes in.

It provides absolute certainty that your cameras are correctly installed, online, recording, and ready to detect activity at your sites when they are needed most.

Using a managed surveillance camera service also helps ensure you have the most appropriate technology for your application. 

You can simply hire the equipment when you need it, and be confident in knowing you're always getting the latest surveillance technology to protect your site. 

If criminal activity is detected at your parking lot, a managed surveillance camera service will have security professionals on constant watch who are ready to respond.

When you choose a LotGuard to protect your parking lots, you're able to benefit from an end-to-end security process that covers all this and more. 

Enhance your parking lot surveillance through our managed surveillance camera services and speak with a LotGuard expert today!

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